Setting the Stage for a Productive Exchange
Now that you’ve learned about three techniques you can use to directly address counterproductive leadership, you’re ready to learn how to use them. To set the stage for a productive exchange, either in the moment or after the fact, you’ll need to pay attention to the conduct and manner of the interaction. You need to be intentional with your demeanor and conscious of how you intend to come across to the leader. The general goal is to communicate in a manner that reestablishes calm in the moment, restores mutual respect, and directs energy to what’s organizationally productive.
1: Defuse the Situation and Establish Mutual Respect and Purpose

As you know, dealing with a leader displaying counterproductive leadership is complex and difficult. When interacting with the leader, you may become flustered and react to his or her comments defensively. Or the leader may make a situation stressful by raising his or her voice. Nothing can be accomplished when discussions turn into yelling matches. To make the encounters more productive and less emotionally charged, begin your exchange by defusing tensions and establishing mutual respect and mutual purpose.
2: Address the Situation Respectfully

Next, consider how to address the situation as respectfully as possible so that the leader remains receptive and open.
3: Redirect Rationalizations and Emotions

During conversations with leaders who exhibit counterproductive leadership, you may find that they rationalize their behaviors; in other words, leaders may make excuses or try to explain away what they did. This is a normal reaction and can open the door to further discussion. Expect these rationalizations and be prepared to explore them or redirect the conversation when they’re used.