Managing Conflict

Step 2: Identify the Root Causes of Conflict

After establishing the source of conflict, you must determine the root causes. You can use these techniques to assess the emotions, perceptions, and assumptions that lie at the center of the conflict. Select teach technique to learn more.

Listen Actively click to expand contents

Ask Open-Ended Questions click to expand contents

A group of Soldiers conduct a meeting in a tent

Ask open-ended questions that allow the other parties in conflict to feel more comfortable and explain what is truly bothering them. Open-ended questions are questions such as “Why don’t you explain what you mean?” or “What do you think about…?” that do not have a one word response. Instead, the other side will respond with greater detail or additional information.

Be Clear click to expand contents

Challenge Your Own Assumptions and Perceptions click to expand contents

Army medic tests his land navigation skills

Challenge your own assumptions and perceptions. For instance, even if you think someone has certain motivations, consider other reasons for why they might be behaving that way. This allows you to more objectively assess the conflict. This is also important if you’re managing conflict as a third party. Challenging your own assumptions and perceptions can help you remain impartial and view the conflict in a fair way.